You can reach us at, and we aim to respond within 5 working days.


  • Jehucal offers worldwide shipping.
  • Orders are typically shipped within 5-15 working days and come with a tracking code for all customers.


Standard Shipping:

  • Standard UK Shipping is free
  • Orders are delivered within 2 working days once shipped.

Express UK Shipping:

  • If ordered before midday, we aim to ship same day
  • If ordered after midday, we will aim to ship the next working day
  • £6.50 flat rate
  • Delivered within 1 working day.
  • Express shipping will be refunded if it is delayed by more than 2 working days


  • We use Royal Mail and DHL
  • Shipping price calculated at checkout.
  • All orders insured against loss and damage.
  • Customers responsible for customs/import taxes.
  • Tracking codes and confirmation emails provided upon shipment.


  • All sales are final.
  • Cash refunds provided only for faulty items, reported within 3 days of delivery, and if a replacement is unavailable.


  • Exchanges accepted within 7 days of receipt.
  • Please use the "Returns/Exchanges portal" in the menu.

Exchange process:

  • Request approval within 7 working days.
  • Receive a pre-paid return shipping label.
  • Replacement shipped within 7 working days after item is received back
  • If you need to exchange the item again, the cost of shipping the item back to Jehucal and being shipped out again will be at cost to the customer
  • Returned item must be in perfect condition to be valid for exchange.

 Exchange options:

  • Exchange for any item, size or colour you prefer.
  • If the value is lower, you will receive store credit for the difference.
  • If the value is higher, you’ll be sent a payment link to pay the outstanding amount before shipping.
  • Option for store credit if unable to exchange.

You must use the return portal for exchanges/returns.


  • Pre-order items are non-refundable.
  • Delivery dates are estimated and subject to supplier delays.

 Store credit or exchange available if delays are too long and the product is no longer wanted.


  • Please ensure the correct shipping address is provided as we cannot be held responsible for undelivered items due to address errors.
  • If an order is returned due to the customer not accepting the delivery, the customer must cover the reshipping fee.
  • International customers are responsible for any applicable import/duty fees.